Most Common Questions

What is the difference between the two card readers?

The BBPOS Chipper is an EMV-certified card reader that supports both magstripe and chip card technologies. The IDTech Shuttle is not EMV-certified and only supports magstripe technology.

Are these EMV certified?

The BBPOS Chipper is EMV certified. This device only supports transactions through certified processors. For a list of supported processors click here: - http://www.authorize.net/support/emvfaqs/#compatible

What are the supported devices?

A list of supported devices can be found here.

How do these work?

Both units are connected to the devices audio/headphone jack. When the card is swiped or inserted, the track data is encrypted then it is sent to the mobile device and application through the audio/headphone jack.

Need help?

If you need assistance with setting up your device or troubleshooting issues, click here: https://support.authorize.net/authkb/index?page=home

General Questions 

Who is POS Portal?

We are a well-established distributor of Point of Sale (POS) equipment. We have been shipping equipment all over the United States for over 16 years. We have partnered with Authorizenet ISV to supply your tablet-based POS hardware needs.  Oh, we love this stuff and look forward to working with you!

What is the warranty service?

All products will carry the manufacturer warranty. The warranty applies when products fail to function under normal use. There may be additional warranties available provided by the manufacturer, please contact product manufacturers for more details or visit the appropriate manufacturer site to further address their warranty policy:

• Heckler Design: http://hecklerdesign.com/policies/
• Star Micronics: http://starmicronics.com/support/
• Epson: https://pos.epson.com/service/servPW.htm
• Socket: http://www.socketmobile.com/support/rma/
• APG Cash Drawer: http://www.cashdrawer.com/support
• Magtek: http://www.magtek.com/documentation/public/99875565-1.02.pdf
• IDTech: http://www.idtechproducts.com/images/Shuttle-Datasheet-R115.pdf

What is covered in the Salesguard Protection Plan?

The SalesGuard Protection Plan is only available through our Portal Advantage program. All Portal Advantage equipment is included in the Protection Plan.

What is your return policy?

• The Basics:
  You have 30 days to return most anything you buy from POS Portal.

• The Details:
  All equipment has to come back to us in the same way you got it; everything in its original unopened state. All items that are returned to POS Portal are subject to a minimum 20% restocking fee. And, in order to receive a refund, you’ll need to initiate the return within 30 days from when we shipped your items. There are some items, those with a value of less than $50, that are non-returnable. To view our complete return policy Click Here

Is there other hardware you support?

We are constantly updating our site to make sure all the peripherals that each point of sale software solution can support are available for purchase. If you don’t see a particular unit, please drop us an email at askus@posportal.com or call us at (855) 838-4611 and we will look into it.

App Provider Software Related Questions 

Do you have recommendation of which App Provider software is better than the other?

Every App Provider software has its benefits, meeting different business needs. Please contact the App Provider directly to get their feedback on solutioning for your business needs.

Who do I contact if I want to start using "X" software service?

You will need to contact the App Provider directly to get your software set up with them.

Portal Advantage Related Questions

If you have questions regarding an existing leasing agreement that was previously established through this site, please contact POS Portal for assistance at (877)-820-8570. Below you will find answers to commonly asked questions.

How may I obtain a copy of my Portal Advantage agreement?

You may request a copy of your agreement by calling our Portal Advantage department at (877)-820-8570, or by emailing us at assistance@posportal.com. Please include your business name, contact name, address, phone number, order number and/or Portal Advantage number.

What is the Insurance Non-Compliance?

In order to protect your business and POS Portal from loss and/or damage of equipment, you will be asked to provide POS Portal with a certificate of business insurance naming POS Portal as loss payee.

If you do not provide a certificate of insurance to POS Portal, an Insurance Non-Compliance fee will be charged until the certificate is provided to POS Portal. Details describing this fee may also be found in the Portal Advantage agreement.

I changed my bank account. What do I do?

Please contact our Portal Advantage department at (877)-820-8570. We will send you a form to authorize the change in bank account information on file.

If the equipment breaks, who do I contact?

Please contact our Support Specialists at (855)-838-4611 and request a Returns Management Authorization (RMA).
We will then process the request and a replacement unit will be received the next business day with instruction to return the broken device.*

*Subject to the terms and conditions of your contract

After my Portal Advantage term where do I return the equipment?

Please contact our Support Specialists at (855)-838-4611 to discuss your different options.

Can I cancel my Portal Advantage Plan?

After the initial 30 days, the Portal Advantage Plan is non-cancellable.

Order Related Questions 

How will I track my order, and know when I will probably receive it?

We will send a shipment confirmation email once the order has shipped from our facility. It will contain the tracking number for you to track your package. If you have additional questions about the status of the order you can contact our Support Specialist at 855-838-4611.

If I buy the equipment and need to replace it, what are my options?

You can either purchase a new component through us or you can contact the manufacture for its warranty policy. There may be additional warranties available provided by the manufacturer, please contact product manufacturers for more details or visit the appropriate manufacturer site to further address their warranty policy:

• Heckler Design: http://hecklerdesign.com/policies/
• Star Micronics: http://starmicronics.com/support/
• Epson: https://pos.epson.com/service/servPW.htm
• Socket: http://www.socketmobile.com/support/rma/
• APG Cash Drawer: http://www.cashdrawer.com/support
• Magtek: http://www.magtek.com/documentation/public/99875565-1.02.pdf

Can I order just part of the equipment or do I need to get a complete bundle?

Yes! You can order individual pieces of equipment, or a complete bundle. The bundle we offer is the standard collection of equipment that you need to get your POS system set up.

What do I do if I have broken equipment?

If you have the SalesGuard Protection Plan through our Portal Advantage program, please contact our Support Specialists at (855)-838-4611 and request an RMA. We will then process the request and ship out a replacement unit within one business day with return instructions. If you do not have the Salesguard Protection Plan, contact the manufacture for its warranty policy. There may be additional warranties available provided by the manufacturer, please contact product manufacturers for more details or visit the appropriate manufacturer site to further address their warranty policy:

• Heckler Design: http://hecklerdesign.com/policies/
• Star Micronics: http://starmicronics.com/support/
• Epson: https://pos.epson.com/service/servPW.htm
• Socket: http://www.socketmobile.com/support/rma/
• APG Cash Drawer: http://www.cashdrawer.com/support
• Magtek: http://www.magtek.com/documentation/public/99875565-1.02.pdf
• IDTech: http://www.idtechproducts.com/images/Shuttle-Datasheet-R115.pdf

Will you charge me sales tax, or do I have to do that myself?

All sales order will be charged sales tax.

How late can I call and still get my shipment out the same day?

Order received in before 3pm Pacific / 6pm Eastern Time will usually be shipped same day. Any order received after that will be shipped the following business day.

Where’s my order?

You can contact our Support Specialist at 1-855-838-4611 or send us an email at retailsales@posportal.com and we can provide the status of your order.

What is your return policy?

• The Basics:
  You have 30 days to return most anything you buy from POS Portal.

• The Details:
  All equipment has to come back to us in the same way you got it; everything in its original unopened state. All items that are returned to POSP are subject to a minimum 20% restocking fee. And, in order to receive a refund, you’ll need to initiate the return within 30 days from when we shipped your items. There are some items, like encrypted card readers or those with a value of less than $50, that are non-returnable. To view our complete return policy Click Here .

How do I request a return?

To initiate a return, please call or email us at support@posportal.com or 1-855-838-4611, option 2. You will be issued an RMA number and be provided shipping instructions.

If you have any questions about our products or policy, please call a Support Specialist at 1-855-838-4611.

If I don’t want the free ground option, can I upgrade my shipment and will I be charged extra?

If you need your stuff right away, you can specify expedited shipping at the time of order placement. Expedited shipping charges will be applied to the credit card used to place the original order.

Is there a limit on the free ground service?

We give Free Ground shipping on all hardware orders of at least $750. Free Ground shipping only applies to Continental US. Additional shipping charges apply for orders headed to Hawaii and Alaska.